Questions & Answers

Q: QuestionAir flow into purifier (front vent?) should suck in and grab and hold a tissue in place. Mine doesn’t. Faulty? Or where does air suck in? Thanks.

Asked 2 years ago by MassShopper.

• A:Answer From the back. Then blows it out the top.

  Answered 4 months ago by DavidMVerified Purchase

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Q: QuestionWhen plugging in the unit, after about 2 seconds, only the green dots on the side of the display light up. Resetting (holding two left buttons for 5 sec.) doesn't do anything. What does this mean? What might we try to do?

Asked 2 years ago by 4StarGeneral.

Q: QuestionHi, I have had my air purifier now for about 5-6 weeks, through out the box as it worked great until this morning I woke up and the air filter will no longer start. Looks like I bought a bad unit without the extra warranty. Anything I can do?

Asked 2 years ago by Dave.

• A:Answer Contact the manufacturer. The number is in the users manual.

  Answered 2 years ago by VegasbustedVerified Purchase

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Q: QuestionOver the last week we have purchased this air purifier and the larger one. I am having trouble with my humidifier making the air purifier go up to 100-150. What is causing it to react?

Asked 2 years ago by RJMoore.

• A:Answer The same thing happens when I cook, or even just boil water for tea. It is not a problem. The display is simply showing the number of particles in the air that are being removed. I am happy to see the number jump up and then quickly drop back down. This is evidence the purifier is working correctly.

  Answered 2 years ago by NusaRVerified Purchase

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Q: QuestionThis looks like a great air purifier. But you will see lots of complaints about the unavailability of replacement filters. It's concerning the Insignia doesn't respond to any questions about lack of filters. Will they ever be available again? Who knows?

Asked 2 years ago by WARNINGxNOxFILTERS.

• A:Answer Install a new filter Model: NS-APFM2 into your air purifier based on other information

  Answered 2 years ago by Anonymous

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Q: QuestionDoes the night/sleep mode completely turn off every single one of the lights (pm display, indicator dots, etc) so that the device is 100% dark?

Asked 3 years ago by Anonymous.

• A:Answer Yes, in the sleep mode all the lights turn off.

  Answered 3 years ago by Anonymous

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Q: QuestionWhere is this purifier manufactured?

Asked 3 years ago by Faye.

• A:Answer Of course China?

  Answered 3 years ago by CharlesVerified Purchase

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Q: QuestionWould this work well in a basement?

Asked 3 years ago by Tav.

• A:Answer Yes i was born on North Dakota Lived in the basement.

  Answered 3 years ago by CharlesVerified Purchase

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Q: QuestionWhat is the max voltage this can handle? If I have a power adapter (not converter) and adapt to UK electrical grid, will it work or short out? I cannot find any info on the specs for voltage and frequency range.

Asked 3 years ago by Alex.

• A:Answer Hello Alex, Your air purifier requires a 120 V, 60 Hz power supply. Insignia Support, Merjorie www.insigniaproducts.com/support

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionThe power indicator light flashes when it is turned off. Is this normal?

Asked 3 years ago by Cathy671.

• A:Answer Mine does this also it will stop blinking after some time

  Answered 3 years ago by Enthusiast81Verified Purchase

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Q: QuestionWould this device help filter out the smoke during wildfire season? I live in Southern Oregon and during the summer our air quality gets pretty bad here

Asked 3 years ago by Drew.

• A:Answer I don't have any experience with your issue, but we live in Florida and it does a great job with the excessive pollen and keeps my allergies in check. My guess would be yes.

  Answered 3 years ago by RustyVerified Purchase

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Q: QuestionHow do you change the HEPA filter on the Insignia 375 sq ft HEPA air purifier

Asked 3 years ago by Anonymous.

• A:Answer 1. Turn off your air purifier. 2. Remove the filter cover on the back of the unit by pulling it out. 3. Remove the used HEPA filter. 4. Install a new filter Model: NS-APFM2 into your air purifier, then reattach the filter cover.

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: Questionwhat mean the hepa filter washable it mean i can wash the filter waith water and used it again

Asked 2 years ago by Anonymous.

• A:Answer There are several YouTube videos on methods for cleaning "disposable" filters.

  Answered 2 years ago by customerVerified Purchase

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Q: QuestionWhen will replacement filters be available?

Asked 2 years ago by Johnny.

• A:Answer I'm tired of waiting also. So I watched YouTube videos on how to clean HEPA filters. Save your money.

  Answered 2 years ago by customerVerified Purchase

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Q: QuestionAre there any other filters that can be used to replace this one since they are sold out

Asked 2 years ago by Jenn.

• A:Answer I can't find replacement filters from any source. Beware the measurements shown in the Best buy website are incorrect. The original filter is 11.75 inches high and 8.9 inches in diameter. Instead you can clean your"disposable" HEPA filters. Several YouTube videos describe various methods for cleaning the filters. https://youtu.be/-zxFjfRmAgc https://youtu.be/r79yi2u4YQA https://youtu.be/-zxFjfRmAgc

  Answered 2 years ago by customerVerified Purchase

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Q: Questiondoes is take away mold smell?

Asked 2 years ago by Anonymous.

• A:Answer I would think so but being mold is not safe to be around I would say try to get rid of the mold ASAP. You Tube is a great source of how to do things. i have faith they will have a video of how to remove mold.

  Answered 2 years ago by VegasbustedVerified Purchase

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Q: QuestionWhat are the exact dimensions of the filter? (H x W x D) I'm comparing it with another brand and if this one is as large as it looks, this seems like a great deal.

Asked 3 years ago by Anonymous.

• A:Answer Beware the measurements shown in the Best buy website are incorrect. The original filter is 11.75 inches high and 8.9 inches in diameter. Instead you can clean your"disposable" HEPA filters. Several YouTube videos describe various methods for cleaning the filters. https://youtu.be/-zxFjfRmAgc https://youtu.be/r79yi2u4YQA

  Answered 2 years ago by customerVerified Purchase

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Q: QuestionIs this model appropriate for smaller rooms? Bedroom approx. 150 sq ft

Asked 3 years ago by Anonymous.

• A:Answer Great because is rated for 350 sq ft.

  Answered 3 years ago by CharlesVerified Purchase

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Q: QuestionWhat is the smallest particle size it removes?

Asked 3 years ago by Wei.

• A:Answer 2.5 that is good for the home

  Answered 3 years ago by CharlesVerified Purchase

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