“I bought this thinking I could put my phone on the stand and it would stay up in the 45 degree angle position as advertised, but it falls to 90 degrees every time I connect my phone and doesn't appear to have any locking mechanism. Does it not stay up?”
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I'm sorry to hear about the trouble you're experiencing with your Insignia™ 4-in-1 15W Wireless Charger. The stand is indeed designed to hold your phone at a 45-degree angle. It should have a locking mechanism to keep it in place. If the stand is not staying up as expected, it might be due to a defect or an issue with the locking mechanism. Here are a few steps you can try: 1. Check the Locking Mechanism: Ensure that the locking mechanism is engaged properly. Sometimes, it might require a bit more pressure to lock into place. 2. Inspect for Damage: Look for any visible damage or wear that might be affecting the stand's ability to hold the angle. 3. Reposition the Phone: Make sure the phone is placed correctly on the stand, as an uneven placement might cause it to fall. If these steps don't resolve the issue, please contact our customer support team for further assistance. We can help troubleshoot the problem or arrange for a replacement if necessary. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
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