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Hi D, It should work for charging. Try removing the protective case and placing your device at the center of the charger. If you need further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST. Shai | Insignia Support https://www.bestbuy.com/insignia
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