“Why is my screen turning black , and I only here the sound only . No picture and the same thing on my dynex the picture shows sometimes them the screen turns black and I only hear the sound. How do I fixed this.”
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I had a problem with another brand of TV where the screen went black. The help desk ask me to use a surge protector and that fixed the problem. You can get a surge protector pretty cheap from most big box stores .
Sorry, there was a problem. Please try again later.Hi Trina, In order for you to fix this black screen issue with sounds for your Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. Please follow the troubleshooting steps below to try fixing the issue: 1. Check and Replug Cables Correctly It is essential to ensure that your cables are not loosely connected or defective, otherwise, they will not be able to pass sufficient signals to function properly. This includes HDMI cables if you use them, as well as your main power cable. This normally results in a completely blank, distorted, or flickering screen. Therefore, before we can rule out this possibility, we need to disconnect all of the cables. After that, you will simply need to re-connect them as tightly as you can. Also, don’t just replug them straight, but inspect the entire cable and both ends to ensure there are no damages or faults. 2. Power Cycle Remove the power cable from the main socket and wait for 4-5 minutes before plugging it back in and turning on the television. This might resolve your blank screen issue since the power cycle will erase any temporary settings that could be causing conflict and showing blank screen on Insignia TV. 3. Factory Reset If the Insignia Fire TV has a conflict on software or internal settings, it can result in a black screen with no picture but sound, and to rule out a software or firmware issue you need to perform a factory reset. Also remember, factory resetting your device removes all downloaded content, including in-app purchases. To factory reset your Insignia Fire TV device using your remote: Remove expandable storage or any extra cables that have been plugged in, such as a sound bar or console. Then, hold the back and the right side of the navigation circle together for 10 seconds. Now, The TV screen will offer the option of continuing the factory reset or canceling it. The device will automatically reset after several more seconds if you do not choose. If you’re wondering how to choose an option on a blank screen, don’t worry, you just need to follow the steps and it will automatically choose after a few seconds. Make sure you follow it correctly, and the TV will restart. If it fails to restart, something is missing during the process. Try again until it restarts. Insignia Products Lisa https://insigniaproducts.com
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