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Hello there, To fix the issue, please try to these steps: Unplug the television from the power outlet. Press and hold the "Power" button on your TV for 60 seconds. Plug it back and turn on the TV and test it. If it will not work, please contact our customer service for further assistance at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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