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That happens because of the provider (xfinity, at&t, etc)
Sorry, there was a problem. Please try again later.Hi, Greg. Volume sttings can vary depending on the source device you have connected to the TV. We can gladly help you out troubleshooting this situation, just please reach us at https://www.insigniaproducts.com/contact-us. Cesar G. - Insignia Support
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