“On Black Friday I purchased an Insignia 55 inch fire tv. Now the tv only goes to the Prime Video screen, turns on when it is off and goes to the Prime Screen, and won’t let you watch a show or live television. I reset the tv and it still doesn’t work.”
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Hello Tacoma, The situation you are experiencing with your unit does not seem like normal behavior, so I will suggest to get in touch with us at the link below to determine what could be done to solve this issue. Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
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