“I bought this tv blackFriday 2019, no problems until 2 months ago when sound keeps shutting off and if I’m watching a streaming app it’ll take me back to home screen. I have to unplug/ plug it back in to get it to work properly, anyone else w this prob?”
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This sound issue can be fixed via FW update and adjusting the sound settings. Here are the steps: First part: Update software to latest version. Step 1: Connect WiFi, go to main menu, select "Settings". Step 2: Select Device & Software. Step 3: Select "About". Step 4: Select Downloading Update. Step 5: Install the software, TV shows software version. Second part: Sound setting after software update: Step 6: Return to main menu, select Settings. Step 7: Select "Display & Sounds". Step 8: Select "Audio Output". Step 9: TV Speaker select ON. When you finish, the sound should be recovered.
Sorry, there was a problem. Please try again later.My tv does the same thing . Mine started 6 months after I got it. I thought that was the sound bar that was attached. Now i wonder is it both ? Or is the speaker on the tv failing ! makes me think this product in not very good.
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