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Hi there! Please check the volume level of the headphones or audio sources connected to the docking station. Please make sure that all of the cables are connected correctly and that the cables are not connected to the AV input jacks on your TV, or the AV Output jacks of the docking station. Please make that your source device is turned on. Please try power cycling the docking station by unplugging it and plugging it back in. Insignia Support Angela www.insigniaproducts.com/support
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