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Hi SChoden. The battery on the headset is internal and is not meant to be replaced. Allow me to remind you that this Headphones have a 1-year (365 days) of manufacturer's warranty covering it in case of premature failure. Please, give us a call at 877-467-4289 for specific troubleshooting and warranty validation if applicable. Charles V. - Insignia Support https://www.insigniaproducts.com/contact-us
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