“We can play spotify thru the insignia device, but everytime I give a voice command to play a new song, the insignia just says “sorry something went wrong” or refer to the google home app. What steps am I missing?”
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First of all you must be Spotify subscriber. Without it you can't setup music alarms with Spotify .Second, if you subscribed you have to unlink the Spotify from Google Home and link it back. But same time you can use Google play music instead
Sorry, there was a problem. Please try again later.That happens to me intermittently if I have an Internet connection problem. Do you have any connectivity issues with other equipment? If the problem persists I'd suggest first unplugging it for 30 seconds and then turning it on again. It doesn't sound like a fault in the speaker.
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