“When music is playing the sound cuts out for a few seconds and then comes back. How do I fix this? Please help.”

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• I don't have issues when playing music using a streaming service, HOWEVER the Bluetooth radio on this speaker is HORRIBLE! Worst range I've seen in any BT product. Easily obstructed. And when I first turned the unit on, it would skip constantly no matter what I did. I had to factory reset the device TWICE by holding the microphone on/off button down until the Google dots stop flashing red before I could get Bluetooth to at least work half decent.

  Answered by Zane 7 years ago

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• That is likely a weak wifi signal. Try connecting it to the 5ghz wifi of your router in the Home app and make sure there is nothing around it that may block the signal.

  Answered by cabalja 7 years ago

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