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It probably is an internet issue. Make sure you have a unique network name for your wifi. I had the same problem. Come to find out (after buying a new modem and router) that someone moved in nearby & was using the same router without changing the name...I didn't think to do that either. My devices were getting confused between the 2 networks with the same name but different passwords.
Sorry, there was a problem. Please try again later.Try uninstalling the unit and re-install it I've had this happen a couple of times. Worked for me
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