“The brand new speaker is not getting detected by Google Home. It is also not getting reset by holding the power button for 12 seconds. I've not heard the device speak at all till now, it has been mute. The front panel display is also not working.”

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• Sounds like a dud. I'd exchange it for another.

  Answered by Shawnd23 6 years ago

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• I don't know if we were having the same problem, but we weren't getting anything to work either at first. We found that the device had to be in "pairing mode" (by holding the + and - buttons together for 4 seconds) in order to pair with the Google Home app on our phone. My daughter handled it from there.

  Answered by Mindy 6 years ago

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• Hit the button on the back of it and it will eventually light back up with the correct time for you.

  Answered by NickU 6 years ago

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