Questions & Answers

Q: QuestionDoes anyone know what the trays are made of? Plastic? Metal? It’s hard to tell in the photo. Thank you.

Asked 1 year ago by TwinMom.

Q: QuestionIs this an open box or used product? The ones at Amazon are used. Rob.

Asked 1 year ago by Anonymous.

• A:Answer It's a brand new product.

  Answered 1 year ago by MichaelSVerified Purchase

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Q: QuestionCan you cook on the bottom rack of air fryer

Asked 1 year ago by Effie.

• A:Answer Yes, but need to monitor the temperature.

  Answered 1 year ago by Toshiba50

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Q: QuestionHow easy is it to clean

Asked 1 year ago by Dee.

• A:Answer Fairly simple as I don’t let baked on food remain for more than an hour. The protective coating is really great just don’t scratch it.

  Answered 1 year ago by Toshiba50

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Q: QuestionCan the screen be repaired? I bought one and the screen is not working properly, hard to tell temp or time.

Asked 1 year ago by Easycooking.

• A:Answer ​​​​​​​We are sorry to hear that it is not functioning as intended. We would be happy to help if you want to contact our Customer Care team. We can do some troubleshooting or see if warranty coverage may be needed. If you are interested, please contact us via the Instant Home website.

  Answered 1 year ago by Instant Brands Support

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Q: QuestionWe have this already but its missing a tray as we bought it used so is there a way we can get one so we have 2 trays instead of just 1 as we have a large family to feed.

Asked 2 years ago by 1971.

• A:Answer Thank you for your question! In this case we suggest that you contact our Customer Care team through our website. We are always happy to help you!

  Answered 2 years ago by Instant Brands Support

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Q: QuestionWhat size pizza can you bake in this? Thanks

Asked 2 years ago by Jay.

• A:Answer Hello Jay. The dimensions of the Vortex Plus 10Qt, cooking tray are as follows: 9 1/16 L x 10 1/8 W inches. We hope this helps!

  Answered 2 years ago by Instant Brands Support

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Q: Questioncan you cook ribs

Asked 2 years ago by DonJ.

• A:Answer Yes! You can cook them flat or rotary method

  Answered 2 years ago by CurrtuckVerified Purchase

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Q: QuestionWe received our instant pot. Does it come with a manual? There wasn't one in the box.

Asked 2 years ago by Mary.

• A:Answer It should come with a manual that lists the parts and how to use everything. It does not come with a recipe book or anything like that.

  Answered 2 years ago by TopherVerified Purchase

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Q: QuestionDoes the vortex plus have Teflon covered pieces?

Asked 2 years ago by Anonymous.

• A:Answer We appreciate your question! The coating materials for the cooking trays and drip tray do contain PTFE, also known as Teflon, and these coatings are PFOA free.

  Answered 2 years ago by Instant Brands Support

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Q: QuestionMy front glass shattered. Can I still cook in it

Asked 2 years ago by Lovey.

• A:Answer We are sorry to hear this. In this case we suggest that you contact our Customer Care team through our website. We are always happy to help you!

  Answered 2 years ago by Instant Brands Support

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Q: QuestionI took my door off to wash it and now between the glass is water spots. Can I remove the glass somehow?

Asked 2 years ago by Sybuckee.

• A:Answer Not supposed to wash door in water. Just wipe woth damp cloth. I doubt the glass will come off. Maybe you can get in touch with instant and get a new door.

  Answered 2 years ago by BetzyVerified Purchase

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Q: QuestionHow long is the power cord?

Asked 2 years ago by Powercord.

• A:Answer Hello! The power cord is 3 feet long.

  Answered 2 years ago by Instant Brands Support

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Q: QuestionI'm looking for an all-in-one that can reheat like a microwave (especially food with sauces, like pasta), air fry, and toast. Would you say this could replace those appliances? I'd like to save space in my kitchen. Thanks!

Asked 2 years ago by Sunnyinphilly.

• A:Answer Yes, it reheats food great. As far as replacing I haven't but I do use the air fryer much more than the microwave

  Answered 2 years ago by TruckerjimVerified Purchase

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Q: QuestionHi I was wondering if it smells bad the first time you use it and does the bottom get too hot for a counter tis

Asked 2 years ago by Dixie.

• A:Answer I actually read that you should leave it on at 400 for about a half hour before cooking anything in it to avoid the odor. That's what we did and haven't noticed an odor. Haven't noticed the bottom getting to hot for the counter but I moved mine away from the wall when using. That does get pretty hot.

  Answered 2 years ago by TruckerjimVerified Purchase

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Q: QuestionWhere can I buy the trays?

Asked 3 years ago by Nano.

• A:Answer Hello Nano. The cooking trays are not sold individually at this time. If you have any concerns about yours, please contact our Customer Care team for assistance.

  Answered 3 years ago by Instant Brands Support

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Q: Questioni have this product , how do i get a replacement manual or web site

Asked 3 years ago by doby.

• A:Answer Hello doby. You can find manual information on the Instant Home website under the Product Manuals & Resource section.

  Answered 3 years ago by Instant Brands Support

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Q: QuestionI just bought this Instant Vortex Plus 10 quarts air fryer oven and I tried all the 6 smart programs (airfryer,roast,broil,bake,dehydrate and reheat) and I noticed that the air fryer, fan on top always on knowing the air fryer is on. Is this normal?

Asked 3 years ago by NJman.

• A:Answer Hello NJman. Thanks for reaching out! The Vortex Plus is an air fryer/convection oven, therefore the fan will always be on when in use.

  Answered 3 years ago by Instant Brands Support

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Q: QuestionI can’t get door to open

Asked 3 years ago by Spike.

• A:Answer You need to press the button then only it will open

  Answered 2 years ago by DudeVerified Purchase

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