“Do you need my PIN or for my phone to be unlocked when I hand it over to you?”

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• Hi there. Thank you for your question! We do need your PIN while we work on your phone at our Geek Squad. If you have any further questions on this, I'd recommend speaking to your local Best Buy's Geek Squad. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.

  Answered by GeekSquadSupport 5 years ago

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