Why my 890 don't go back to charger? null

The problem might be different from my issue. My cleaning crew came and cleaned the house and they pulled out the Roomba charger cord out and didn't plug back in after they were done. So when the Roomba schedule to clean and low on battery and tried to come back to the base but not found. So far I don't have any other problem. I did have problems on my older model and can't figured out.

Iroomba needs direction back to homebase. You can send it home through the app at the end of what you have asked it to clean.

The 890 should definitely return to its home base when it needs to recharge. There may be an issue with where the base has been placed, the location of any virtual walls or an update needed to the app itself. The best way to diagnose and solve any problem is with our customer support group, while you're with your robot at home. Please reach out to them via www.irobot.com (chat or email) or by calling 877-855-8593.

“Why my 890 don't go back to charger?”

Asked by Gai 6 years ago

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iRobot - Roomba 890 Wi-Fi Connected Robot Vacuum with Dual Mode Virtual Wall Barrier - Black/brown-Front_Standard

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The problem might be different from my issue. My cleaning crew came and cleaned the house and they pulled out the Roomba charger cord out and didn't plug back in after they were done. So when the Roomba schedule to clean and low on battery and tried to come back to the base but not found. So far I don't have any other problem. I did have problems on my older model and can't figured out.
Answered by Poe11 6 years ago
Sorry, there was a problem. Please try again later.
Iroomba needs direction back to homebase. You can send it home through the app at the end of what you have asked it to clean.
Answered by Luciediamonds2019 6 years ago
Sorry, there was a problem. Please try again later.
The 890 should definitely return to its home base when it needs to recharge. There may be an issue with where the base has been placed, the location of any virtual walls or an update needed to the app itself. The best way to diagnose and solve any problem is with our customer support group, while you're with your robot at home. Please reach out to them via www.irobot.com (chat or email) or by calling 877-855-8593.
Answered by iRobot representative 6 years ago
Sorry, there was a problem. Please try again later.