“I was able to set up the monitor mount, and the tension on the arm is fine so it will stay up. But my screen will not stay up. It faces downward, and I tightened the tension as much as I could and it still falls”
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I have the same problem, my monitor is only 15 pounds and does this too. I don't know how to fix this. If anyone else knows how to fix this please let me know
Sorry, there was a problem. Please try again later.It is possible that the monitor mount was not installed correctly. Our customer support team can assist you with setting up your monitor desk mount. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
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