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I just purchased mine in late November 2020 on Black Friday sale and when they arrived, they disconnected when placed in the case and the in-case light represents the correct battery level. I'm not sure what is wrong with your headset, but I would contact Jabra Support and ask them what's wrong.
Sorry, there was a problem. Please try again later.Hello- we are sorry to hear about the challenges you are having with the Jabra Elite Active 65t. We kindly suggest to contact our support team: https://www.jabra.com/contact/support/jabra-support-consumer since this is not the behavior you should expect. We look forward to hearing from you! Thank you.
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