Questions & Answers

Q: QuestionDoes the charging accessory come included with the hearing aids?

• A:Answer Yes, a charging case is included as a charging accessory.

Q: QuestionWhat is the maximum battery life of these hearing aids on a single charge?

• A:Answer The maximum battery life is 12 hours on a single charge.

Q: QuestionAre these hearing aids compatible with Android devices?

• A:Answer No, these hearing aids are only compatible with iPhones and not Android devices.

Q: QuestionAre these hearing aids water resistant?

• A:Answer Yes, these hearing aids are water resistant with an IP52 rating.

Q: QuestionIs there a warranty included with these hearing aids?

• A:Answer Yes, there is a standard 1-year warranty included.

Q: QuestionHow many listening modes does this hearing aid have?

• A:Answer This hearing aid has three listening modes.

Q: QuestionWhat functionality do I lose if I don't use these hearing devices with an I-phone (Android OS is used on about 80% of the smart phones worldwide)? Is there a plan and a schedule to add Android compatibility? Would these devices become Android compatable

Asked 3 years ago by David.

• A:Answer what he means is Apple gave them money to be exclusive for now for the sake of a buck not the sake of the customer.

  Answered 3 years ago by Anonymous

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Q: QuestionHow do you control the volume?

Asked 3 years ago by Jean.

• A:Answer volume can be controlled with the Jabra app or by tapping the buttons on the hearing aids. Right ear tap for more volume, left ear tap for less,

  Answered 3 years ago by OldguyVerified Purchase

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Q: Questiondoes the hr hearing pro have a noise cancellation mode let say while mowing the lawn and able to answer a phone call or listening to music.

Asked 2 years ago by controlpower.

• A:Answer No These are a God send! For $799.00, if they don't work for you, let someone else try them. I hate Apple, but the software with these buds is fantastic. They are worth every penny you pay for them. I paid $6000.00 for professional hearing aids; these are way better. You can talk on your phone, what a bonus. George M

  Answered 2 years ago by IAMTHEWRECKER

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Q: QuestionWhat degree of hearing loss will these work on? My husband has severe losswill these work for him?

Asked 3 years ago by dorie.

• A:Answer I am honestly not sure. I have mild to moderate hearing loss and they worked ok for me. I could not get them adjusted. I could hear my own voice like I had plugged my fingers in my ears and chewing. I ended up sending them back.

  Answered 3 years ago by ElizabethS

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Q: QuestionHI, I have heard on YouTube you could hear your own voice like your fingers are in your ears, what do you do to fixed this issue? Or your own voice is very loud. Does Jabra help with customer service? Can you call in so they can fix this issue? Thanks

Asked 3 years ago by DJ.

• A:Answer Hello Dj, thank you for your question. Due to the in-ear wearing style of the earbuds, your sound experience may be affected by bone conduction. Bone conduction is the transfer of sound to the inner ear primarily through the bones of the skull. You may hear the vibrations of your own voice or chewing. This is known as the occlusion effect. Most people will adapt to this in time. If it continues to be bothersome, try the vented EarGels. To get the most accurate hearing enhancement, it is important to complete the personalization process using the closed EarGels.

  Answered 3 years ago by Jabra

  
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Q: QuestionHow well do these filter out background sounds in a noisy restaurant?

Asked 3 years ago by dpbill.

• A:Answer Hello dpbill - In a noisy environment like a restaurant the Jabra Enhance Plus Focus mode uses directional beamforming microphones to focus on sounds in front of you, such as one-on-one conversation.

  Answered 3 years ago by Jabra

  
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Q: QuestionAre the batteries replaceable when they loose efficiency

Asked 3 years ago by Bobby.

• A:Answer Hello Bobby - Thank you for your interest in Jabra Enhance Plus. No, the batteries are not replaceable but if they lose efficiency they may be replaced under warranty.

  Answered 3 years ago by Jabra

  
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Q: QuestionWhat exactly do i need to use the iphone for? is it just to listen to music or do I have to have the iphone nearby when using the earbuds for hearing aids only?

Asked 2 years ago by Rod.

• A:Answer Your iPhone with the Jabra app installed will let you control the volume and mode (Adaptive, Focus, Surround) of the earbuds. Also, any sound from your iPhone will appear in your earbuds. For all this the iPhone needs to be close (Within Blue Tooth range) As hearing aids, once adjusted, the iPhone needs not to be nearby to hear speech, TVs, etc, and can be adjusted for volume by pressing the up and down buttons on the right and left ear buds respectively.

  Answered 2 years ago by edgarVerified Purchase

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Q: QuestionAny model with support for Android? It is terrible that it is exclusively for apple, is this company owned by apple?

Asked 3 years ago by FFnl.

• A:Answer Hello FFnl, thank you for taking the time to write this review. Jabra Enhance Plus uses cutting-edge technology which is currently only available on the Apple iPhone platform. The extreme miniaturization techniques used to pack our world-leading, medical-grade technologies into a super compact design require a highly efficient connectivity standard, as opposed to classic Bluetooth. This is currently part of the 3-in-1 functionality available on the newest iPhone models, but not on Android (as of early 2023). We are actively working to bring our innovative solution to the Android platform, so we can offer Android users access to Jabra Enhance Plus.

  Answered 3 years ago by Jabra

  
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Q: QuestionHow many times can the battery be used?

Asked 3 years ago by Denny.

• A:Answer Hello Denny - The battery in the Jabra Enhance Plus product may be recharged and used for many years.  Actual life expectancy is dependent on many factors including operating and storage temperatures and conditions.  Thank you.

  Answered 3 years ago by Jabra

  
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Q: QuestionI am interested in these and wondered if they have tinnitus canceling features on them?

Asked 3 years ago by musicteacher.

• A:Answer Hello musicteacher - Jabra Enhance Plus is not specifically recommended to address the ringing in the ears known as tinnitus. However, people with tinnitus occasionally find relief from amplification. Jabra Enhance Plus earbuds can also be used in conjunction the ReSound Relief app to stream sounds that mask the ringing noise caused by tinnitus. For sudden onset or worsening of tinnitus symptoms, please consult with a hearing healthcare provider.

  Answered 3 years ago by Jabra

  
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Q: QuestionI don't use Music streaming and I do not answer my phone thru Bluetooth. Is it useful for helping my hearing without using an I phone since I won't need the Bluetooth connection ? All I want is a good hearing Aid!

Asked 3 years ago by EmAlaska.

• A:Answer Even if you don’t plan to use the Bluetooth streaming, a smartphone is still required to do the initial setup to customize the hearing aids your specific hearing loss.

  Answered 3 years ago by tradel

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Q: QuestionI dont have an Iphone. As such, will I be unable to customize these to my personal hearing issues?

Asked 3 years ago by wrenwren8.

• A:Answer Hello wrenwren8- The Jabra Enhance Plus is only compatible with Apple iPhones. As such, if you do not have an iPhone, you will not be able to use the Enhance Plus.

  Answered 3 years ago by Jabra

  
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