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I believe by turning soundshift off should prevent the issue from occurring.
Sorry, there was a problem. Please try again later.Hey Michelle, let's try to answer your question. It's normal for your TV to switch back to its internal speakers once you start to play from your phone through Bluetooth with the Soundshift ON on your JBL BAR 3.1 soundbar. This is because your TV has nowhere else to send the audio signal to aside from its own speakers once you switch to playing from your phone. We hope this helps. If you have any more questions, feel free to reach out to us through here: https://support.jbl.com/us/en/
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