“Our Bluetooth is still not working after a factory reset previously suggested on here. We cannot simply "forget it" on Bluetooth devices because it won't broadcast any Bluetooth signal to any device while "pairing" any suggestions? 5 months old”
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If you have not paired from the device to sound bar Bluetooth and are un able to I would return it for another. But you have to make sure that the sound bar is on BT for Bluetooth by pressing the source button on top right of control or the far right button on sound bar. If using remote or button on sound bar you mare need to press this button a few times until it changes to the correct source (BT). Note: to power on or to change source by remote control it may take pressing the button a few times for it to work. Mine takes me pressing power button a few times just to turn on or change the source (different audio connection). Once on BT for Bluetooth you can search on the device for sound bar (JBL bar 3.1. Should connect if not return it. My opinion.
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