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Hi, we'd like to check some settings on your end so we can find out our options. Please submit a case request so we can assist you: https://support.jbl.com/us/en/customer-service/contact.html
Sorry, there was a problem. Please try again later.Matt..What are you using as the input of the soundbar? Are you using the optical or the HMDI connection. Did you go to the settings of your television and look for the external speakers? Just a couple of quick questions
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