“Is it normal that it's hard to plug the device? It's really hard to plug it and to de-plug it.”

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• Yeah it is, mine kind of snaps in and out and it does the same to my other charge 3

  Answered by Chacho 6 years ago

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• It shouldn't be that difficult. It should be tight though. You don't want it falling out.

  Answered by Miguel 6 years ago

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• Thanks for your time in reaching out. We'd like to get more information from you so we can check what's happening to your speaker. Please submit a case request at https://www.jbl.com/support-contact.html and our customer support team will be happy to help.

  Answered by JBL Support 6 years ago

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