“I just got a new JBL Charge3 and the sounds goes in and out unless my cell phone is sitting right next to it. What is causing this? Do I return for a new one?”

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• We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

  Answered by JBL Support 6 years ago

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• It definitely sounds like you have a defective speaker. I would exchange it ASAP.

  Answered by Riich 6 years ago

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