“How do I use it on a phone call as a speaker? I can play music fine but can’t chose it while on a call as a speaker?”
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Sorry, there was a problem. Please try again later.Choose the JBL 20 WiFi in settings and see if this works. Or try the below answer. JBL Link 20 New device set up issue. I called LVL 2 Tech support at (877) 871-6755 for my set up new device issue. The support person was very helpful and recognized this issue to be very common. COA 1: I had already tried resetting my speaker using the pin hole button next to the USB power connector on the back. This did nothing as far as I could tell COA 2: (Best Solution) look for the microphone on/off button under the power on/off button located on the back of the speaker. Press and hold down the microphone button for 10-13 seconds. The lights above the power button will flash a reddish color. This indicates the speaker is reset to factory settings. Completely close Google Home app and reopen the app. You should notice some options changed. Go through the simple “setup new device” process and it should allow you to get Link 20, Google Assistant, and your home WiFi on the same page. I am having an additional issue because I’m currently traveling and using hotel WiFi. Because of public WiFi firewalls here, Google doesn’t like it and won’t let me completely finish setup through Google Home app. Once I get home to my personal home WiFi I will complete the factory reset function again. Until then, I have great Bluetooth for music and movies while traveling. Good luck and hope this helped. (All the info I just passed on is basically what the Google LVL 2 Tech Support agent talked me through)
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