“when charging the 3 white lights out side the case are not lighting up are they charging?”

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• They should be lit when charging is either occurring on the case or when you replace the earbuds. Try a different ac adapter, otherwise I would exchange the item. This is a great set, mine have been perfect since I bought them 8 months ago.

  Answered by bpiper67 4 years ago

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• If they are not lighting up, it means your buds are fully charged. If they are not fully charged-contact our support team and we will make this right. -JLab Audio

  Answered by JLab Audio Team 5 years ago

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