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Hi Jo, Have you tried a factory reset with the buds as of yet? Use this link below to try that method out. If the problem still persists feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you! https://cdn.shopify.com/s/files/1/0240/9337/files/JBuds_Air_Manual_v3.pdf?v=1622060571 Davian #TeamJLAB
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