“I was given these earbuds as a gift and they seem to work fine but now my left earbud is not lighting up it's not working at all what do I do”

Asked by Angie 5 years ago

1-2 of 2 Answers

Hey Angie, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new unit. We want to help you #FINDYOURGO
Answered by JLab Audio Team 5 years ago
Sorry, there was a problem. Please try again later.
You may need to turn it on. Hold the button down for a few seconds to do this. They also have separate batteries so ensuring they both have a good charge is always a good idea.
Answered by AHull 5 years ago
Sorry, there was a problem. Please try again later.