“How do I know the headphones are charging? I put them to charge for about an hour and within 20 mins it said low battery.”
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Your case may not be fully charged. I can get about 4 to 6 hours on bass boost mode. When you insert your earbuds in the case, the light on the buds will turn blue.You will also notice that when you close the lid, 2 lights will be blinking blue on the outside of the case. This lets you know the buds are charging.
Sorry, there was a problem. Please try again later.Light on buds will be blue, and white charge light on case will flash. Speaking of which, make sure you match L to L, and R to Right everytime, also make sure case is charged up. Lights on case will have 3 solid white across. Lastly place buds in ears, and listen for the buds to say 100% charged. Hope all the jibber makes since, enjoy and love music...
Sorry, there was a problem. Please try again later.Hey Angel, Please ensure that they are in their respective slots as labeled or they will not charge. If this is not the issue, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty. We want to help you #FINDYOURGO JLab Audio
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