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I can't remember the exact decibel rating but I do remember it was a number or two worse than some of the other products. That being said, this machine is VERY quiet and I don't think you would be disappointed. I really like this machine.
All of it can be included for an extra fee. and if you don't pay for hallaway you have to disconnect and move your old machine yourself, which is irrational - if you already have the technician there- why not let him do it?
my experience with the delivery and installation was horrible though - they rescheduled a few times, and when it was finally triple confirmed for 8-12 one day they delivered it at 4 PM that day, claiming that my scheduled window was 12-4. I had to send them their own email and voicemail confirmations to prove that they were wrong! customer service was quite helpless to change anything in that situation so I had to wait 8 hours, instead of 4 and had to cancel all of my plans for the day. also, the installers were disorganized - they kept losing the screws and couldn't screw the machine in for over an hour, going back and forth to their car bringing one piece of equipment at a time, instead of brining the whole toolbox. so I ended up giving them my own screws and a screwdriver that they needed. for the amount they charge for the installation - this is insane!
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Unless they have a special going on for free installation, it costs around $160. I have this dishwasher and I recommend it. It is so quiet you don't even know it's running and it looks great! They will hall away an old dishwasher for a fee.. not sure how much it costs.
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Kitchenaid recommends Cascade platinum tablets , which is their most expensive product, and they claim you must use the rinse aid in order for the dishes to dry, but I tried using my regular Cascade gel without the rinse aid and it worked fine.
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They recommend using the pods. Cascade and Finish are the products I'm familiar with. You can still use the powder as well but the pods are most convenient.
If you're having difficulty with the basket with the slots, you can always take the tops off and then load the silverware in that way. I find that my silverware is too wide at the bottom and I can't get it down in the slots. That's how I solved for my issue
The normal wash/ dry cycle takes two hours. We understand there is also an express cycle that takes one hour and uses somewhat more electricity, but we haven't tried it yet.
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I believe it's less than an hour, but I always wash everything on tough and high temperature and it takes every bit of an hour. We have a hard water problem in this area so using the high temp and ensuring it's on tough stains works out very well
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