A:Answer All of it can be included for an extra fee. and if you don't pay for hallaway you have to disconnect and move your old machine yourself, which is irrational - if you already have the technician there- why not let him do it?
my experience with the delivery and installation was horrible though - they rescheduled a few times, and when it was finally triple confirmed for 8-12 one day they delivered it at 4 PM that day, claiming that my scheduled window was 12-4. I had to send them their own email and voicemail confirmations to prove that they were wrong! customer service was quite helpless to change anything in that situation so I had to wait 8 hours, instead of 4 and had to cancel all of my plans for the day. also, the installers were disorganized - they kept losing the screws and couldn't screw the machine in for over an hour, going back and forth to their car bringing one piece of equipment at a time, instead of brining the whole toolbox. so I ended up giving them my own screws and a screwdriver that they needed. for the amount they charge for the installation - this is insane!
