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I am sincerely very sorry to hear about the issue you've experienced with our product. Please try increasing the volume of the subwoofer with the soundbar's remote control (or via the Klipsch Control Plus smartphone app). If you're still not noticing enough subwoofer output, we would love to assist in getting this resolved for you! Please reach out to Klipsch Support to speak directly with a product support representative. For quickest contact, we recommend opening a chat with us: https://bit.ly/klipschsupport You can also reach out to our product support team here: http://bit.ly/4nwLazg
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