“Are people still having the non software black screen problem? I can handle software/windows problems but i'm not trying to send it in for 2 weeks if it dies. Is this problem a real problem?”
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Any reported issue with a black screen effect with the Lenovo Legion Y530 laptop with Intel Optane Memory installed, like model number 81FV0002US, is a Windows 10 update issue. In order to restore Windows 10 back to original factory settings, Optane Memory must first be turned off. To restore system, Optane must be disabled first in the BIOS o Power down system, power back on and press F2 to enter BIOS setup o BIOS setup > Configuration > Storage > Intel® Rapid Storage technology > Intel Optane, 931.5GB > Disable > Are you sure you want to disable > Yes > Disable o Wait for 3 minutes o The Disable process should be finished and there will be (2) non-RAID physical disks o Press F10 to Save and Exit - The system should now be able to be Restored - After restoring, you will need to open the Optane UI from the task bar and choose Setup > Enable > Select “Erase all data on Intel “Optane” memory module > Continue > Restart. Now you can restore the Windows 10 operating system to factory original settings by following the instructions at this link: https://www.laptopmag.com/articles/reset-windows-10-pc. Be sure to re-enable the Optane Memory after you restore the system, then restart the device, as listed above. If you continue to have an issue, we recommend you call Lenovo Tech Support at: 877-453-6686.
Sorry, there was a problem. Please try again later.I have not heard of this problem. I've owned this laptop for over 3 months and used it daily with no issues so far.
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