“How can I stop the drop out in the casting from Spotify on phone, to the device. It always stops it's cast after some [non consistent] time passes. Spotify is still playing on the phone. When trying to reconnect, the phone can't see the device. Help! X”
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Is your phone on the same Wi-Fi network as your clock? When you first setup your device, you would have had to choose a network through the Google Home app. Is your clock or phone in good Wi-Fi range? Spotify in my experience can drop streaming from time to time depending on these factors. I feel it has more to do with Spotify communicating with a device than the device dropping Spotify.
Sorry, there was a problem. Please try again later.Install the Google Home APP on the device you want to stream music from to the Lenovo Smart Clock Essential. Be sure both the phone you have the Google Home APP installed on and the Smart Clock Essential are both connected to the same WiFi. Follow the steps displayed on the screen of your phone within the Google Home APP to setup the Smart Clock Essential. Select the music streaming service you want to use with the Smart Clock Essential. Here is a link to a YouTube video that demonstrates the setup process for the Smart Clock Essential: https://www.youtube.com/watch?v=oebcueXBCeU&t=35s. If you continue to have issues, we recommend you contact Lenovo Tech Support for Smart Devices at: 866-426-0911.
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