“Hey! I bought this model in October 2108 and now the screen has started flickering and also the charger works in a particular position. I didn't take any protection plan. Can I still get any help with this?”
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Sorry, but you are now in the hands of Lenovo. Be prepared to spend a lot of time on the phone while they make you jump through hoops trying solutions that they know wont work. A hardware repair WILL be required. You may be without your laptop for a month or longer.
Sorry, there was a problem. Please try again later.Yes. The issue you mention with the screen flicker may be due to an update of Windows 10 that requires a separate update of the BIOS and video drivers on the device. You can easily update this software by using the Lenovo Utility software installed on the device. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
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