“My microphone has stopped working. According to the settings it’s on. I just bought the laptop in July.”
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Hello Lokesh, If you are still having problems with your microphone, please check and see if it only happens with certain software programs (e.g., MS Teams, or Zoom). I've noticed at work that sometimes when I switch from using my laptop's microphone to using a headset with a built-in microphone, I have to confirm that both the laptop and the software recognize that I've changed the type of microphone. The next time it happens to you, check the speaker symbol in the lower right of your laptop. Go to the sound system settings. Look under "Input" to see if it is set for the laptop's microphone, or an external device, like a headset. If the laptop setting is correct, then check the sound setting on the software program you are using when the mic stops working. I've attached screenshots in case they are helpful. Ann
Sorry, there was a problem. Please try again later.Hi Lokesh, we're sorry to hear that you are having trouble with the microphone on your Yoga. To try to resolve this, first, let's make sure the microphone is indeed on. Look in the row of function keys on your Yoga and there should be a symbol of a microphone with a diagonal line over it. This key (F4) toggles the microphone input being on or off. You may need to press the Fn key and F4 to toggle if FnLock is not active. There should be a graphic of the same symbol that should pop up on the screen when the device is on to help verify if the microphone is on or not. If you confirm that it is on, yet you do not hear any audio when using the mic, we then recommend contacting Lenovo Support for instructions on more in depth troubleshooting. Before you call, we recommend noting the name of your device, its machine type or MTM (83B1001XUS) and serial number for swifter assistance.
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