“Our craft ice maker has stopped producing ice. Our fridge is about one year old.”

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• I opened the door on the left and then opened the ice maker door and found an ice jam below the cube tray. Removed the jam and all was well.

  Answered by LGrefrigerator 3 years ago

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• Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered by LG Digital Customer Care 3 years ago

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