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Hello there. Thank you for sharing your inquiry about the pedestal for your wash/dryer tier 12/9 kg, specifically regarding your LG model WDP4W. We understand your situation and appreciate your interest in ensuring that your appliance setup meets your needs. One troubleshooting step we recommend is to double-check that all installation components and hardware are correctly aligned with your unit’s specifications, including verifying that the pedestal's dimensions and compatibility details match your washer and dryer requirements. https://www.lg.com/us/appliances-accessories/lg-wdp4w-laundry-pedestal Please send us a private message on Social Media @LGUSSupport so our team can review your installation details and explore the best solution for your setup. We look forward to assisting you further. —Renzo
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