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  • QuestionDoes this soundbar come with everything you need to set up wowcast?

    Asked by Anonymous.

    • Answer Yes

      Answered by ScottP

  • QuestionDo I need any special cords to hook this up to my LG C5 tv?

    Asked by Nell.

    • Answer It came with the HDMI cable needed.

      Answered by chris

  • QuestionDoes this soundbar work with LG OLED 55 G4 TV

    Asked by jack.

    • Answer Limited wire setup.

      Answered by AdrianR

  • QuestionCan I use the bracket to attach this soundbar to a LG C5 tv?

    Asked by Pete.

    • Answer Yes

      Answered by AdrianR

  • Questiondoes this work on the C5 model ?

    Asked by AndrewmF.

    • Answer Yes. It’s is designed for the C5

      Answered by RogerF

  • Questioncan't get subwoofer to hook up with bluetooth

    Asked by Riot.

    • Answer Yes it does I have Amazon Music and I love it

      Answered by RobertS

  • Questiondoes this sound bar have up fireing speakers?

    Asked by ja.

    • Answer The 3.1.3 speaker configuration for the LG 3.1.3 Channel SC9S Soundbar with Wireless Subwoofer, Dolby Atmos®, WOW Orchestra - Black, Model # SC9S, means that the sound bar has three up-firing speakers. the first [3] is for the left, center and right speakers in the main bar, the [1] is for the subwoofer, and the last [3] is for the up-firing speakers...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhat causes garbled sound?

    Asked by Norm.

    • Answer There are several reasons as to why the audio on a soundbar, or the LG 3.1.3 Channel SC9S Soundbar with Wireless Subwoofer, Dolby Atmos®, WOW Orchestra - Black, Model # SC9S, may be garbled such as improper connections, incorrect audio settings, or environmental factors. The placement of your soundbar can affect sound quality. Obstacles like furniture or walls can interfere with sound waves, leading to distortion. Incorrect audio settings on your TV or soundbar can contribute to distortion. Loose or damaged cables can lead to poor audio quality. Ensure all connections are secure and use high-quality cables. Outdated firmware can cause performance issues, including sound distortion, and incorrect audio settings on your TV or soundbar can contribute to distortion. Check the equalizer settings and ensure they are appropriately configured...^Ivan.

      Answered by LG Digital Customer Care

  • Questiondoes the SC9S 3.1 SOUND BAR WORK WITH A LG OLED G4 83 '' TV

    Asked by BOZE.

    • Answer Yes, it will. However, the stand / bracket will not work (there's no way to attach that to a G series TV), only the bar/sub will work. The bar will also be pretty small compared to the large 83-inch TV.

      Answered by today555

  • QuestionFrom a previous you provided the part numbers for the 2 metal brackets. can you also provide the part numbers for the 2 plastic spacers?

    Asked by Spacers.

    • Answer Hello there. Thank you for sharing your experience with your LG soundbar model SC9S. We understand your inquiry about the part numbers for the two plastic spacers. To ensure you receive the exact spacers for your bracket and TV configuration, please send us a private message on Social Media @LGUSSupport with your soundbar serial number, bracket kit details, and any photos of the existing spacers or bracket assembly. Our team will be more than happy to confirm the proper part numbers and guide you to order genuine LG parts https://www.bestbuy.com/site/lg-3-1-3-channel-sc9s-soundbar-with-wireless-subwoofer-dolby-atmos-wow-orchestra-black/6537780.p?skuId=6537780 We appreciate your patience and look forward to assisting you further. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHi, Can i connect LG SC9S to my Hisense TV A6h

    Asked by Suhas.

    • Answer Hello there, Suhas. Thank you for reaching out with your question! We understand your interest in pairing the LG SC9S Soundbar with your TV setup. While the SC9S Soundbar is specially designed to integrate seamlessly with LG OLED TVs, it is also compatible with many non-LG TVs through HDMI ARC/eARC or optical input, as long as the TV supports those connections. Since the Hisense A6H model includes HDMI ARC, you can connect it using a high-speed HDMI cable and select ARC as your audio output setting on the TV. This will allow you to enjoy Dolby Atmos and other advanced audio formats supported by the SC9S. For the best performance and feature compatibility—including WOW Orchestra and TV Sound Mode Share—we recommend pairing it with an LG TV. But rest assured, it will still deliver excellent sound quality with most modern TVs through the standard audio connections. https://www.lg.com/us/soundbars/lg-sc9s-soundbar#pdp_specs For more personalized help, feel free to send us a private message on social media @LGUSSupport. We’re here to help you get the most out of your LG Soundbar. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs the mounting hardware compatible with the LG - 77" Class B4 Series OLED 4K UHD Smart webOS TV (2024)?

    Asked by TM5280.

    • Answer The exclusive LG Synergy Bracket for the SC9S LG Soundbar C for TV with Dolby Atmos® and Synergy Bracket 3.1.3 channel, that can be used as a TV stand or mounted with your LG OLED evo C Series TV on the wall is only compatible with the LG 55”, 65”, and 77” OLED evo C2, C3, and C4 models. IT is incompatible with the 77-inch Class LG OLED B4 4K Smart TV 2024, Model # OLED77B4PUA or any of the LG OLED B4 4K Smart TV series...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionLG - 77" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023). Will the remote included with the C3 work with the LG 3.1.3 Channel SC9S soundbar?

    Asked by Anonymous.

    • Answer The LG Magic Remote, Model # MR23GN that comes with the LG 77-inch Class C3 Series OLED evo 4K UHD Smart webOS 23 w/ ThinQ AI TV, Model # OLED77C3PUA will control the peripherals (Blu-ray/DVD player, home theater, set-top box, etc.) when you setup the Universal remote control rather than using their dedicated remote controls. The WOW Interface that is supported on the TV and on the SC9S LG Soundbar C for TV with Dolby Atmos® and Synergy Bracket 3.1.3 channel also allows you to control them with one remote...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIs the SC9S going to work with an LG OLED48C3PUA tv with both HDMI(Arc) and Optical connection?

    Asked by TBMaseC3.

    • Answer Hello there! Thank you for your question. Yes, the LG SC9S Soundbar is fully compatible with your LG OLED48C3PUA TV and can work with both HDMI (eARC) and Optical connections. To set it up, you can connect via HDMI eARC for enhanced audio quality and synchronization. If you prefer, the Optical connection is also supported, allowing you to enjoy great sound. https://www.lg.com/us/tvs/lg-oled48c3pua-oled-4k-tv#pdp_specs We understand your situation and want to make sure you're all set up for the best experience. If you need further assistance or have any questions, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience! —Renzo

      Answered by LG Digital Customer Care

  • QuestionThe stand is working on a 83''

    Asked by Bigal.

    • Answer Hello, Bigal The exclusive LG OLED Synergy Bracket for the SC9S LG Soundbar C for TV with Dolby Atmos® and Synergy Bracket 3.1.3 channel, is only compatible with the 55", 65", and 77" OLED evo C2, C3, and C4 models...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan I buy the synergy stand without the soundbar and how much is the cost of the front and back ?

    Asked by sammy.

    • Answer Hello there, Sammy. Thank you for reaching out to us. We understand that you're interested in purchasing the Synergy Stand without the soundbar for the LG SC9S Sound Bar. We recommend checking with Best Buy directly for availability, they might offer the stand separately on their website. For further assistance and to inquire about pricing for the stand or additional components, we suggest contacting Best Buy: Best Buy Support & Customer Service - https://www.bestbuy.com/support For further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to guide you. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs the HDMI cable that is included 2.0 or 2.1 or neither?

    Asked by Bee.

    • Answer Hello there, Bee! Thank you for your question about the SC9S. The HDMI cable included with this model is HDMI 2.0. If you have any more questions or need further assistance, please feel free to send us a private message on social media at @LGUSSupport, and we’d be happy to help. We appreciate your interest in LG! —Avril

      Answered by LG Digital Customer Care

  • QuestionI have an older Oled TV OLED55E6P and was wondering if the mounting bracket will fit the tv

    Asked by Damian72.

    • Answer If you look it up, it actually says models that’ll actually fit It looks it’s compatible with a 55, 65, 77 inch, four model C2, C3, C4,. Pictures attached

      Answered by Gunther

  • QuestionWhen wall mounted, what is the dimension from the bottom of the WOW bracket to the bottom of the TV when pairing with a 65” C3? I’m trying to determine the total height of TV paired with the WOW bracket.

    Asked by OptimisticCynic.

    • Answer Thank you for reaching us regarding LG Soundbar. When wall-mounted, the dimension from the bottom of the WOW bracket to the bottom of a 65” LG C3 TV is 3.9 inches. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-SC9S.DUSALLK. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionI've run an HDMI from the Xbox Series X into the soundbar and then another to the ARC in the C3. While watching Netflix or gaming the picture and subs periodically cut out - stopping the streaming and backing out to the show title screen. Why is this?

    Asked by Anonymous.

    • Answer Hi, there. Thank you for sharing your experience with your LG Soundbar model SC9S. We understand the frustration of having the picture and audio cut out while using your Xbox Series X and LG C3. This issue might be related to the HDMI connections or settings. Please try using a different HDMI cable or port to ensure a stable connection. Additionally, check that the HDMI-CEC settings are enabled on both the TV and the soundbar. For further assistance, please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to help troubleshoot this issue with you. We appreciate your patience. ^Sam

      Answered by LG Digital Customer Care