Questions & Answers

Q: QuestionHAS ANYONE HAD A PROBLEM WITH THE DRYER DRUM MAKING A KNOCKING NOISE AS IT TURNS?

Asked 4 years ago by JANE.

• A:Answer I have not. I wonder if your unit is level? Are you able to place a magnetic level on the top of the unit?

  Answered 4 years ago by Skye

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Q: QuestionDoes the unit come with everything to hook it up? The cold/hot fill hoses, vent hose, power cords? Thank you

Asked 4 years ago by CristinaK.

• A:Answer The dryer power cord. hot/cold hoses and dryer vent are sold separately. The optional side venting kit is also sold separately, LG Dryer Side Vent 3911EZ9131X. The dryer has its own terminal block that must be connected to a separate 240VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). Electrical service for the dryer should be of the maximum rate voltage listed on the nameplate. Do not connect the dryer to 110, 115, or 120-volt circuit. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow long are the power cords

Asked 4 years ago by Ks.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer It does not come with a power cord for the dryer. I had to take it off my old dryer and install myself. The power cord for the washer is about 4 feet.

  Answered 4 years ago by loca1276Verified Purchase

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Q: QuestionDo you remove the old stackable washer a dryer and take it away

Asked 4 years ago by Marie.

• A:Answer Please contact Best Buy customer service at (888) 237-8289 for information regarding on their haul away policy. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questionwhat size water bin or catch bin goes below this and does the washer and dryer come with it?

Asked 4 years ago by Adam.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer LG does not recommend the use of a drip pan. If one must be used, take extra care to follow the instructions provided with the drip pan and make sure the leveling feet are adjusted for firm and even contact with the pan. Use of drip pans and failure to properly level the machine may result in increased vibration and noise during operation. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs this unit a belt drive or direct drive

Asked 4 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer This unit has a Direct Drive Motor. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow much space is from the bottom to the drum? My current machine stacks practically have me on the ground digging out clothes.

Asked 4 years ago by Tanya.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Washer door is low, and laundry basket does not fit under. Another issue is that the doors open right to left and are not changeable.

  Answered 4 years ago by Liza

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Q: QuestionWhat is the clearance for the doors when open?

Asked 4 years ago by Debbie.

• A:Answer The depth with the door open 90 degrees is 55". ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDo they have to be stacked or can they be set up individually?

Asked 4 years ago by Tennisanyone.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The washtower can be disassembled to facilitate moving or servicing but will not operate as a side by side. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionSales person told me I need a 220 v outlet for the dryer. In the questions asked, I see 240 v outlet is called out. I can't find product details on the BB website. Which do I need????? I want the delivery and set up to go smoothly!

Asked 4 years ago by Maryanna.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The standard in the USA is 240V and 120V. There is no 220, 230, 110 or 115V. Those figures are historical.

  Answered 4 years ago by Anonymous

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Q: QuestionIs there a float switch on the bottom? If there is a leak and it sits in a drip pan, will it automatically shut off?

Asked 4 years ago by jasper.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer No, there is not a float switch on the unit. If a drip pan must be used, take extra care to follow the instructions provided with the drip pan and make sure the leveling feet are adjusted for firm and even contact with the pan. Use of drip pans and failure to properly level the machine may result in increased vibration and noise during operation. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWill this capacity washer handle a complete set of king bed sheets?

Asked 4 years ago by Dave.

• A:Answer Generally speaking, 4 cubic feet is enough to wash 12-16 pounds of laundry. A larger capacity unit at 4.5 cubic feet can hold up to 20 pounds of laundry. I cannot say with certainty that the washer or dryer will accommodate a set of king size sheets. Please seek help on the forums on https://www.facebook.com/LGUSA; they are a great resource for getting help from other LG customers. Thank you. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the maximum distance the unit can be from the water connections and drain line?

Asked 4 years ago by Bryan.

• A:Answer There is no guidance on how far away the water connection can be. The drain hose should not be more than 60 inches (152 cm) away from the washer. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs it possible to install this unit in a high rise condo building, in a room that does not have venting system by attaching a duct to the lint reservoir or it is not safe with such a powerful dryer?

Asked 4 years ago by Jane.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI'm replacing an old Kenmore AllInOne. Because Washer/Dryer are physically attached and have a shared cabinet I have to replace both though only washer died (a waste) . Is this unit like that as well, or can one machine be removed and replaced?

Asked 5 years ago by EricMc.

• A:Answer The dryer and washer are in one piece cabinet, the same as you describe.

  Answered 4 years ago by Judge

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Q: QuestionIf one unit breaks can it be replaced separately.

Asked 5 years ago by Mm.

• A:Answer No, it is all ina one piece cabinet.

  Answered 4 years ago by Judge

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Q: QuestionSo I understand the Turbowash 360 only takes 30 minutes - How does that work in real life? Also how long is the dry time? I’m looking for the ability to get a load of laundry completed in about an hour - is that possible?

Asked 5 years ago by Derooter.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer TurboWash™ 360 powers through larger loads in less time, thanks to five jets with variable sprays that deliver a complete clean in under 30 minutes. *Based on independent testing comparing models WKEX200/WKGX201 and WM3900 in normal cycle with TurboWash™ option, 10 lb. load (June 2020). When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This time will change if you select extra options for the cycle. The cycle time on Sensor Dry cycles may fluctuate as the appliance recalculates drying time for optimal results. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionThe manual states that all rinses are in cold water, but when I washed in hot water, I noticed the rinse was in hot water, also. Is there a way to select cold water for the rinse?

Asked 5 years ago by BK.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The default should be cold water rinses. Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000 to verify. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionI’m trying to find out if this washer and dryer is also available for side-by-side. Or is it only stackable?

Asked 5 years ago by Side.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer This unit cannot be used as side by side unit. It can be disassembled to facilitate moving it, but will not operate without being reassembled. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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