“I just had this washer installed yesterday and I’m trying to do my first load. After every 2-3 minutes the door latch unlockes and the washer stops. I have tried everything and nothing is working to get it to stop and to run a whole cycle. Any suggestion?”

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• That’s weird, either a faulty machine or a cycle setting. Explore the app.

  Answered by Mixing 3 years ago

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• Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

  Answered by LG Digital Customer Care 3 years ago

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