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Hello, the way I was able to turn off voice assist was in the initial startup, when first turn tv on, it asks you if want to disable. Maybe try unplugging tv and plug back in see if settings reset. If not, I would look for the menu option to disable voice assist, in settings, either in accessibility tab or sound tab. For sound adjustment, go to settings, full settings, click on sound, you can adjust eq levels there.
Sorry, there was a problem. Please try again later.To use Audio Guidance Settings>Accessibility>Audio Guidance When the Audio Guidance is set to On, the TV will announce its current status (Channel, Volume) by voice. Information regarding changing the sound mode can be found in the User Guide under Tour List of Settings>Sound>Sound mode settings https://www.lg.com/us/support/product/lg-55UK6090PUA.AUS ^CP
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