Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Questions & Answers

Loading...
Page Showing 21-40 of 60 questions
  • QuestionMy LG 65" Class B5 Series OLED AI 4K UHD Smart WEBOS tv(2025) is not coming on but there is a red light blinking?

    Asked by Atlien.

    • Answer The blinking red light on your LG - 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED65B5PUA, indicates a power supply failure, (main board) malfunction, or a stuck firmware update. It is a safety mechanism indicating the TV cannot boot properly, often caused by a failed power board (e.g., faulty capacitors) or a corrupt update loop. You can try unplugging the TV, for at least 10–30 minutes, then press and hold the physical power button on the TV for 30–60 seconds to drain residual electricity before plugging it back directly into your wall outlet, to see if that resolves the issue. Unplug all HDMI devices (game consoles, soundbars) as a faulty device or cable can cause a boot loop. If the light blinks slowly, the TV might be updating; wait at least 10 minutes...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionAre these specs good to run the ps5? Trying to upgrade from my old Samsung with lower specs

    Asked by Flark.

    • Answer Hi there, Flark! Thanks for reaching out about the LG TV (OLED65B5PUA). This TV offers features that pair really well with a PS5, including a 120Hz refresh rate, low input lag, and HDMI 2.1 support for smooth, responsive gameplay. You can explore the full specs here: https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV. If you’d like help comparing settings or getting the best gaming setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

      Answered by LG Digital Customer Care

  • QuestionCan you connect a wireless keyboard and mouse via bluetooth or some other way?

    Asked by Tfry.

    • Answer It is recommended that you use the Logitech K360, Logitech K400, Logitech K750, which are keyboards that have been tested for compatibility with the LG 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED65B5PUA. A wireless mouse or the above-mentioned wireless keyboards can be paired with the TV, and a wired mouse or wired keyboard can be connected to the TV's USB ports...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionHow long is the power cord?

    Asked by RC.

    • Answer about 6 feet

      Answered by DANK

  • Questionhow do I buy a TV OLED65C4PUA DELIVERED AND INSTALLED IN ZIP CODE 89110?

    Asked by 12345678.

    • Answer Please submit your inquiry for the LG LG C4 65 Inch Class OLED evo AI 4K Smart TV 2024 - Model # OLED65C4PUA, on its product detail page on Best Buy. This is the wrong page for it...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this tv have multi audio output. Need to connect HA.’s so I can hear yet others can hear from speakers

    Asked by BVega.

    • Answer Yes it has everything

      Answered by HarmonyB

  • QuestionDoes this tv have an optical port.

    Asked by Dave.

    • Answer The LG 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED65B5PUA, like all other LG Smart TVs, features an Optical Digital Audio Output...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDOES THIS TV SCREEN HAVE A FRAME OR IS IT FRAMELESS?

    Asked by RUCKY.

    • Answer The LG 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED65B5PUA, is designed with very thin bezels to create an immersive, edge-to-edge look...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionThe remote is missing. How do I get a replacement remote

    Asked by GlenR.

    • Answer A replacement for the LG Magic Remote, Model # MR25GA for the LG - 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model: OLED65B5PUA, can be ordered directly from its product page on the company site...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes it have aurcast

    Asked by Anonymous.

    • Answer No

      Answered by MohammedA

  • QuestionDoes this 65" come with a stand

    Asked by lafexpress.

    • Answer Yes

      Answered by MohammedA

  • QuestionDoes installation include hauling away old tv?

    Asked by Anonymous.

    • Answer I believe there are different plans/tiers, but can't remember. I paid for the recycle/haul away service. They brought the new TV upstairs and into my bedroom and removed my old TV. However, there is no installation; you'll have to figure that out on your own, which isn't difficult aside from needing an extra person to help you lift/move it.

      Answered by iitalix

  • QuestionI just purchased the LG 65 inch B5 Series OLED AI 4KUHD Smart webOS TV 2025. We have cleared the pixels but they keep coming back.

    Asked by Janey.

    • Answer Might be a faulty screen probably should exchange

      Answered by MohammedA

  • QuestionI have a Polk or Bose soundbar. Which would be better to use? both have optical and HDMI. Which of those those is better to use? If it's HDMI, do you have a recommended HDMI input port to use on the TV?

    Asked by Soundbar.

    • Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the 65" Class B5 Series OLED AI 4K UHD Smart webOS TV. For the best audio experience, we recommend using an HDMI cable to connect your soundbar. This connection supports advanced audio formats like Dolby Atmos and allows you to control the soundbar volume with your TV remote. For the best results, please use the HDMI 3 (eARC/ARC) port on the back of your TV. https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHow good are the built in speakers?

    Asked by Anonymous.

    • Answer The built in speakers sound good but thier sound bar blows them away.

      Answered by BrianS

  • Questiondoes this tv have anti glare

    Asked by LarryM.

    • Answer Sadly no

      Answered by MohammedA

  • QuestionWhy did it cost me around 3000 dollars for an 85 inch TV from Samsung. QN90D are these the same? How many different 85 inch TVs can Samsung make?

    Asked by StevyC.

    • Answer Hello there, StevyC. Thank you for reaching out to us. We understand your inquiry regarding the pricing and available options for the television you purchased. For inquiries specifically regarding Samsung models, such as the QN90D, or pricing differences found at the retailer, we recommend contacting BestBuy directly for these inquiries. https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV If you have any further questions about LG products and features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan you cast a Windows 11 laptop to this TV?

    Asked by Anonymous.

    • Answer Hi there. Thank you for your interest in the OLED65B5PUA. We understand your inquiry regarding casting a Windows 11 laptop to the TV. Yes, this model supports screen mirroring capabilities. You can easily cast your Windows 11 laptop by using the "Connect" or "Cast" feature in Windows to wirelessly duplicate or extend your screen, or utilize the "Google Cast built-in" feature for compatible apps and browsers. https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this model include "clear voice" to clarify human voices?

    Asked by Lauri.

    • Answer Hello there, Lauri. Thank you for your interest in the OLED65B5PUA. We understand your inquiry regarding the Clear Voice feature. Yes, this model comes equipped with Clear Voice Pro (Auto Volume Leveling) to help clarify human voices. https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat all is included with installation? I know I have to purchase the wall mount, but what will the installers actually do? We would like to mount this over our fireplace and do not currently have any electricity going to that area.

    Asked by MK.

    • Answer Geek Squad cannot, to my knowledge do anything for a power supply that is not located where you want your TV. An electrician will have to run electriciy to that wall.

      Answered by Greywolf