A:AnswerHi there! Thank you for sharing your question with us. We understand your situation with mounting your 65UT7000PUA WebOS TV and are happy to help.
Your TV uses a VESA 300 × 300 mm mounting pattern—just line up the four mounting holes on the back of the TV with the 300 mm spacing on your wall‑mount bracket.
Troubleshooting step:
Before you begin, verify that your wall mount is rated for at least 50 lbs (your TV’s weight without the stand is 49.8 lbs) and that the mounting screws are compatible with the 300 × 300 mm pattern. Use a level to ensure the mount is perfectly horizontal, and secure it into studs or solid anchors to support the load safely.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need further guidance or installation tips, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience and look forward to helping you get your TV mounted perfectly.
—Renzo
A:AnswerHello there, Rick. We understand your concern on this. For delivery, installation, and haul-away services for the LG 65UT7000PUA TV purchased from Best Buy, fees can vary based on location and specific services selected. Please note that fees for delivery, installation, and haul-away can vary based on location and promotions. It's best to contact Best Buy directly or visit their website for the most accurate and up-to-date information.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need any additional details or assistance with your inquiry, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’re always here to help! —Renzo
A:AnswerHi there, Tom. Thanks for reaching out! The LG 65UT7000PUA is designed for indoor use only and is not rated for outdoor installation, including covered areas like a lanai. Exposure to humidity, temperature fluctuations, and dust can impact performance and longevity. If you plan to use it outside, we recommend placing it in a fully enclosed, climate-controlled space to prevent potential damage.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need assistance choosing the right setup, send us a private message on @LGUSSupport—we're happy to help! —Renzo
A:AnswerHello there. Thank you for sharing your experience with us. We understand your situation regarding your inquiry about using wired headphones with your LG 65UT7000PUA. Currently, this model does not have a built-in headphone jack, which means you cannot directly plug in wired headphones. As a troubleshooting step, you might consider using an external audio solution—such as a digital-to-analog converter or an audio extractor—that connects to the optical digital audio output. This adapter can convert the signal so that you can use your wired headphones with the TV while still enjoying quality sound.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If you need further assistance or personalized guidance on setting up an external adapter, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience. —Renzo
A:AnswerHello, JohnTV.
The quick guide that comes with your LG 65” Class UT70 Series LED 4K UHD Smart webOS TV (2024), Model # 65UT7000PUA lists six M4 x L20 screws for attaching the stand legs...^Ivan.
A:AnswerHey there! Getting the apps you want is always important, and we're always looking to improve your viewing experience with your LG TV. While the Spectrum app is currently unavailable on the LG app stores, we do have many other apps that can help you have a great experience through this link (https://us.lgappstv.com/main). If you ever need help with your TV in the future, please feel free to reach out to us on social media at @LGUSSupport, and we'll be here for you! *Josh
A:AnswerHello there, thank you for your inquiry! We understand you're looking for the weight of the LG 65UT7000PUA TV and the weight of other sizes in the series.
For the 65" model, the weight with the stand is 50.3 pounds, and without the stand, it's 49.8 pounds. As for other sizes, the weight will vary depending on the specific model. For example:
55" model: Typically around 40 pounds with the stand.
70" model: Usually weighs slightly more, around 55-60 pounds with the stand.
To get more precise details for each size, you can check the product page for the specific model you're interested in or contact us directly.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
Please feel free to send us a private message on Social Media @LGUSSupport if you need further assistance. We're here to help!
—Renzo
A:AnswerHi there, Nik. Thank you for your question regarding the LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry about safety regulations. Yes, this product typically carries a California Proposition 65 warning, which is a standard requirement for many electronics sold in that region.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo
A:AnswerI assume that there may be different source of problems, but the first id offer to check is your cable (hdmi or display port). Try to use another one if it doesn’t work, try xbox on different tv. Depending on outcome, you may be need to use warranty. But I home it’s just cable problem. Best regards
A:AnswerHi there, thank you for reaching out! To ensure your LG 65UT7000PUA TV is set to display 4K HDR10 when using your Roku device, follow these steps:
Check HDMI Settings:
First, make sure your Roku is plugged into one of the HDMI ports that supports 4K (HDMI 1, HDMI 2, or HDMI 3). The TV supports 4K on all HDMI inputs, but verify this by using the official Roku settings.
Set the TV to 4K:
On your LG TV, navigate to Settings > Picture > Aspect Ratio and ensure it's set to 16:9.
Ensure that HDMI Deep Color is enabled for the HDMI port you're using. This option can be found in Settings > Picture > HDMI settings.
Set Roku to 4K Output:
On your Roku device, go to Settings > Display type and select the Auto Detect option or manually choose 4K UHD.
You should also enable HDR within the Roku settings under Settings > Display type > HDR if it’s available.
HDR Settings:
To activate HDR on your LG TV, go to Settings > Picture > Picture Mode and set it to HDR or Cinema for better quality while watching 4K content. This will ensure HDR10 is enabled for supported content.
Ensure 60Hz is enabled:
If you're seeing 1080p but want to switch to 60fps or 4K HDR10, make sure the content being played supports those specs. Your TV can handle 4K at 60Hz, so it should display at 60Hz for compatible content.
If you’ve adjusted these settings and still have issues, it may help to check that your HDMI cable is 4K capable and supports HDR10.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
Let us know if you need further assistance on this. Feel free to reach out to us on social media @LGUSSupport!
—Renzo
A:AnswerHi there! Congratulations on your purchase of the LG 65UT7000PUA 4K UHD Smart TV and the 2-year Protection Plan! We understand that you'd like to ensure your order is for delivery only, without installation.
For confirmation, we recommend checking the delivery details through Best Buy’s Order Tracking page. Simply:
Sign in to your Best Buy account.
Select Order Status at the top of the page.
Click the order number for your purchase to view all details, including delivery type.
How to Track Your BestBuy.com Order - https://www.bestbuy.com/site/help-topics/how-to-track-your-order/pcmcat316000050014.c?id=pcmcat316000050014
If you have additional questions about your TV, feel free to send us a private message on social media @LGUSSupport. We’re here to help!
—Renzo
A:AnswerHi there! Thank you for your question about the LG 65UT7000PUA. The height of this TV without the stand is approximately 36.3 inches (92.1 cm). If you need more information or have additional questions, please send us a private message on Social Media @LGUSSupport, and our team will be glad to help!
—Avril
A:AnswerHello there. Thank you for sharing your experience with us. We understand your inquiry regarding the operating system for your LG 65 Class UT70 Series LED 4K UHD Smart TV (65UT7000PUA).This model is not a Roku TV; it features our proprietary webOS 24 platform. This built-in smart interface provides you with direct access to a wide variety of streaming apps and over 300 free LG Channels.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
If you prefer the Roku interface, you can certainly connect an external Roku streaming device to any of the three available HDMI ports on the unit.For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
A:AnswerHi there, thank you for sharing your experience with us. We understand that you're having trouble with AirPlay and screen mirroring on your LG 65UT7000PUA. Based on your situation, we recommend checking the AirPlay settings on the TV to ensure that it's properly enabled. You can find this option in the Settings > All Settings > Connection > Screen Share > AirPlay.
If AirPlay is already enabled, and you're still facing issues, it may help to perform a reset on your TV's network settings. This can be done by navigating to Settings > All Settings > General > Reset to Initial Settings, which can sometimes resolve connection issues.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
If the issue persists, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to assist you further. We appreciate your patience. —Renzo
