“The TV was mounted but unfortunately it is not straight. How can it be fixed?”

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• The only way to make it straight would be locating a new position.

  Answered by Nintendo 4 years ago

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• Take the TV off the mount and make sure it’s level before re-hanging it. If the mount is level but the tv is not, the mount does have a bit of give to it - to allow for minor vertical manipulation.

  Answered by Anonymous 4 years ago

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• Sounds like you will need to verify whether or not your mount is level. If you paid for professional installation, I recommend you follow up with that company. For further assistance, please reach out to our technical support team via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered by LG Digital Customer Care 4 years ago

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