“We purchased this LG DVD on March 3, 2024, and it worked perfectly until yesterday April 3rd - We are getting the following error message "Cyberlink PowerDVD does not support the playback of this media format" - this DVD will no longer work!”

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• Thank you for raising your concern regarding LG Portable DVD (AP70NS50) model. If you get the error message "Cyberlink PowerDVD does not support this media format," it means there's an issue with the DVD format. Here's how to fix it: •Update Cyberlink PowerDVD to the latest version for more format support. •Try using a different media player that might play the DVD correctly. •Check the format of the DVD to make sure it's compatible with Cyberlink PowerDVD. •Update the drivers for your LG AP70NS50 external DVD drive to prevent compatibility issues. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered by LG Digital Customer Care 1 year ago

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