“We purchased this product 3 days ago and the remote will not work unless your standing 2 feet or less away from it. What can we do to correct this situation.”

1-4 of 4 Answers

• Return the item for a new one

  Answered by Fitter 7 years ago

  • Verified Purchase
  • 

  Helpful (6)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.

• Make sure you have fresh AAA battery in the LG remote. The IR sensor is located approximately 1 inch left of the Disc Eject button on player (for those using IR repeaters).

  Answered by uptick 7 years ago

  • 

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• I discovered the remote's limitations immediately. My voltmeter burned up in the October 2017 Sonoma County wildfires, but I think it's possible my remote had a depleted battery. However, I discovered quickly that I didn't NEED the DVD player's remote. LG's remote for my OLED 4K TV does everything that I need it to on the DVD player, so I put the underpowered remote for the DVD player into a drawer.

  Answered by jar10 7 years ago

  • Verified Purchase
  • 

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Return it. I have the same one, received as xmas gift. Does not work properly, will be returning it.

  Answered by Merrick 7 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.