“I put a blu ray movie disc in and it just shows the disc spinning no movie comes on”
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Take it back and go with the Sony UDP-1700 wired or the UDP-3700 for the wireless. I had nothing but troubles with the LG player. I bought it during a black Friday sale, it was an open box item and ultimately paid $40 plus tax for it, but Best Buy wanted me to pay them an extra $40 to do an EVEN exchange for the same product. How is that right at all. If I purchase a product at one price point and return it due to it not working properly well within the companies return policy I don't expect to pay an extra cent for that product, it should be swapped out no questions asked.
Sorry, there was a problem. Please try again later.Update the players firmware over the Internet. Copy protection schemes change and sometimes an update is needed with a new movie. Disney films seem most affected. Ensure the movie is in a format your player supports. If its a 3D or 4K disc, the player must support that format. Is the movie from another country? Most players and movies are locked to a specific region of the world and must must match. A player in North/South America will not play a disc sold in other parts of the world, unless it is region free, which is not very common. 4K movies did away with region codes. You could have a bad or damaged disc. Some players do better than others with marginal discs. Does the disc work in other players? If the above are all match and movie still does not work after that, you may be stuck. I have a 2 Sony BD players, same model (living room and bedroom) that will not play 'The Hulk' Blu Ray , even after a few firmware updates. I tried friends copies, 3 discs, same problem. Both discs are in perfect condition. It plays in a PS4, PC, and other Blu Ray players, even other Sony players, just not the particular model of BD player I have. I have to use the PS4 to play it.
Sorry, there was a problem. Please try again later.We are sorry to see you are having trouble playing discs on your BP350. You can troubleshoot this issue from the following help article: https://www.lg.com/us/support/product-help/CT00000299-1430839720368-disc-stuck-or-disc-error If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
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