A:Answer Hi Digger. The Netflix and YouTube apps in the LG Blu-Ray Disc™ Player with Streaming Services and Built-in Wi-Fi®, Model # BP350 may need updating. Have you checked to see if there are any Network Updates you might have missed? From time to time, performance improvements and/or additional features or services may be made available to units that are connected to a broadband home network. If there is new software available and the unit is connected to a broadband home network, the player will inform you about the update. You can also contact our Support Center at (800) 243-0000 for some troubleshooting assistance...^IFV